Complaint Processing Analyst I
AbbVie
Standort: Heredia, Costa Rica
Anstellungsart: full time
**Complaint Processing Analyst I at AbbVie in Heredia, Costa Rica** **What you'll do** - Handle inbound and outbound contacts from patients, HCPs, and customers through phone and other channels - Document product quality complaints and safety information in designated systems - Perform follow-up calls and coordinate with third parties to gather additional information - Ensure compliance with global and local procedures for complaint handling and safety reporting **What they're looking for** - Professional communication skills with ability to provide empathetic customer service - Attention to detail for accurate documentation of complaint information - Ability to identify and appropriately route product complaints and adverse events - Familiarity with SOPs and work instructions for complaint intake and reporting **Details** - Location: Heredia, Costa Rica - Type: Full-time - Salary: null
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