Senior Director, Software Engineering
Collective Health
Standort: San Francisco, CA | Lehi, UT | Plano, TX, United States
**Senior Director, Software Engineering at Collective Health in San Francisco, CA | Lehi, UT | Plano, TX, United States** **What you'll do** - Set strategy for member experience engineering across web, mobile, advocate tooling, and contact center - Lead AI agenda for contact center including Agent Assist, virtual assistants, and IVR automation - Own call-center technology platform including CCaaS migration and integrations - Deliver member-facing digital experience on web and mobile **What they're looking for** - Experience leading engineering teams and setting technical strategy - Expertise in AI/ML applications for customer experience - Knowledge of contact center technologies and digital platforms - Ability to translate business outcomes into technical roadmaps **Details** - Location: San Francisco, CA | Lehi, UT | Plano, TX, United States - Type: Not specified - Salary: Not specified
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