Workforce Management Analyst, Customer Care
Judi Health
Standort: Charlotte, North Carolina, United States; Denver, Colorado, United States; New York, New York, United States, United States
Workforce Management Analyst, Customer Care at Judi Health in Charlotte, Denver, or NYC **What you'll do** - Monitor real-time queues and manage staffing levels - Create and maintain accurate attendance and performance reports - Coordinate with training for scheduling opportunities - Act as first point of contact for WFM system issues **What they're looking for** - Experience with workforce management systems - Ability to make complex decisions while assessing risks - Strong communication and organizational skills - Experience with call center operations **Details** - Location: Charlotte, Denver, or NYC (Hybrid 3 days) - Type: Not specified - Salary: null
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