Accounts Payables and T&E, Supervisor

AbbVie

Location: Heredia, Costa Rica

About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube. The Procure-to-Pay (P2P) and Travel & Expense (T&E) team play a critical role in ensuring accurate, timely and compliant financial operations across supplier invoice processing and employee expense reimbursements. As part of Finance Department, the team partners with internal stakeholders, external vendors, AP and T&E leadership, and Global Process Owners to deliver service excellence, strengthen controls, and drive continuous improvement across the end-to-end P2P process. MAJOR RESPONSIBILITIES Lead, coach and support a team responsible for Accounts Payable (AP), Procure-to-Pay (P2P), and Travel & Expense (T&E) processing to achieve operational and performance goals. Serve as the primary escalation point for complex AP and T&E issues, exceptions, invoice discrepancies, vendor statement matters, and expense reimbursement questions. Ensure invoices, vendor statements, expense reports, and related accounting documents are processed accurately and within established service-level agreements (SLAs). Review team output to confirm quality, completeness, accuracy, policy compliance, and adherence to internal controls and governance standards. Manage workload prioritization and resource allocation to meet operational deadlines and changing business needs. Monitor daily operational performance, identify trends, and communicate key metrics, risks, and improvement opportunities to management. Provide training, mentorship, and guidance on AP and T&E policies, procedures, tools, and best practices. Partner with internal stakeholders and external vendors to resolve discrepancies, improve service delivery, and strengthen customer experience. Identify process gaps and lead continuous improvement initiatives that enhance productivity, control effectiveness, automation, and operational excellence. Support system enhancements, special projects, and strategic initiatives led by AP and T&E leadership and Global Process Owners. Bachelor’s degree in accounting, Finance, Business Administration, or a related field, or equivalent professional experience that supports success in P2P and T&E operations. 4+ years of experience in Accounts Payable, Procure-to-Pay (P2P), and Travel & Expense (T&E) operations, with responsibility for accurate, compliant, and timely transaction processing. English Level, at least B2+ Experience leading, mentoring, or coordinating the work of others in a fast-paced, service-oriented environment. Strong analytical, communication, stakeholder management, organizational, planning, and problem-solving skills, with exceptional attention to detail. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.  US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html

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