Assistant Call Center Manager- (Bilingual Spanish)
New York Psychotherapy and Counseling Center
Location: The Bronx, United States
**Assistant Call Center Manager- (Bilingual Spanish) at New York Psychotherapy and Counseling Center in The Bronx, United States** **What you'll do** - Manage daily call center operations to ensure service levels - Perform real-time queue management and staffing adjustments - Oversee workforce management and resource planning - Develop business continuity plans for various scenarios **What they're looking for** - Bilingual Spanish skills required - Experience in call center operations management - Ability to coach and develop staff - Skills in data-driven decision making **Details** - Location: The Bronx, United States - Type: Full-time - Salary: null