Associate Director Consumer Health

Job Duties: Lead the enterprise and regional rollout of Longevity and AI enablement programs, translating organizational strategy into actionable site- and regional-level workflows. Maintain the enterprise Consumer Health & AI Playbook, covering clinical intake, front-desk workflows, product guidelines, vendor coordination, and compliance standards. Collaborate with Clinical Leadership, Marketing, and Operations to design best-practice patient journeys, standardized launch checklists, and go-to-market strategies. Direct and mentor a team of Consumer Health Field Trainers, establishing field coaching cadences, site visitation schedules, and individual accountability metrics. Oversee the development of standardized training modules, front-desk scripting, job aids, patient consent protocols, and "Train-the-Trainer" frameworks. Ensure consistent instructional delivery across all outpatient imaging centers and regional operations. Lead multi-region and site-level performance tracking, monitoring attachment rates, Longevity volume, conversion metrics, and consent compliance, driving performance against budgeted volume, adoption, and revenue targets in partnership with Operations and regional leadership. Produce standardized scorecards and deliver executive summaries and strategic recommendations to regional directors and executive leadership. Identify underperforming centers or regional workflow bottlenecks, deploying field trainers to execute targeted corrective action plans. Leadership Responsibilities: Lead, mentor, and develop team members to consistently achieve performance goals. Deliver timely, constructive feedback, recognizing achievements and addressing performance issues when needed. Assess staffing requirements and partner with HR to recruit, hire, and seamlessly onboard new employees. Cultivate a positive and collaborative, patient first-driven workplace culture that reflects the company’s mission and vision, with a focus on engagement and retention. Make strategic, well-justified decisions in alignment with organizational policies and objectives. Direct operational, budgetary, and financial activities within area of responsibility. Education and Experience: Bachelor’s degree in Healthcare Administration, Business, Education, or a related field required; Master’s degree preferred. 5+ years of progressive leadership experience in multi-site healthcare operations, clinical practice management, or healthcare product/program rollout. Demonstrated experience managing direct reports and leading cross-functional enablement or training initiatives across multiple regions. Work Environment & Physical Requirements: Ability to travel regionally and enterprise-wide as needed (up to 30–40%).

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