Associate IT Operations Analyst
Cohere Health
Location: Hyderabad, Telangana, India, India
**Associate IT Operations Analyst at Cohere Health (Hyderabad, Telangana, India)** **What you'll do** - Fulfill service requests in a customer-service oriented manner - Monitor, respond to, and escalate service issues - Follow proper ticketing procedures and best practices - Improve and develop documentation for systems and services - Participate in training for new technologies - Support inventory management and asset tracking - Support a remote call center environment - Package and ship IT equipment for onboarding - Work cross-functionally with all departments **What they're looking for** - Ability to work in a fast-paced startup environment - Customer-focused mindset with empathy - Strong communication skills for complex technical information - Knowledge of IT systems and applications - Ability to prioritize and manage multiple tasks - Willingness to learn new technologies - Understanding of information security practices **Details** - Location: Hyderabad, Telangana, India - Type: Not specified - Salary: Not specified
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