Behavioral Health Coach

Brightline is redefining what pediatric behavioral health care looks like for families across the country, and we're looking for the warm, skilled Behavioral Health Coach who will bring that vision to life from anywhere in the U.S. This is a fully remote coaching role for someone who loves helping kids, teens, and caregivers build skills that make everyday life at home easier. You’ll deliver 1:1 coaching by video and chat, help families find the right support within Brightline, and partner closely with our therapists and psychiatric providers. Coaches teach skills and support families alongside our clinical team, and we don’t provide supervision toward clinical licensure. Location & schedule: Open to candidates in any U.S. state. Coaches work one of two fixed shifts: 11:00 a.m.–7:00 p.m. or 12:00 p.m.–8:00 p.m. Pacific Time. WHY THIS ROLE One in five kids has a behavioral health condition, yet up to 80% get little or no help. Our coaches are often a family’s first real connection to Brightline, and the steady support that helps new skills stick at home. You’ll work from thoughtfully designed programs and digital tools built to take busywork off your plate, so your time goes where it matters most: with families. You’ll also help shape the workshops, classes, and content that reach families beyond 1:1 care. RESPONSIBILITIES Coaching & Care Delivery - Deliver 1:1 coaching to caregivers, children, and teens through video sessions and asynchronous chat, using Brightline’s structured, evidence-based programs - Teach practical skills that build coping strategies and reduce challenging behaviors, and help families set and track SMART goals - Provide timely chat support between sessions and document every member interaction accurately and on time Care Team Partnership - Serve as the liaison between families in clinical care and their therapy and psychiatry providers - Help families explore content in the Brightline app and connect them to the right level of care when they’re ready - Recognize and escalate safety concerns following Brightline protocols, including mandated reporting requirements Family Education & Program Development - Partner with teams across Brightline to develop and lead workshops, group classes, and new educational content - Share what you’re hearing from families to help improve our programs and tools Requirements - Master’s degree in psychology or a related field (or expected completion within the next 12 months) - NBC-HWC, ICF, or NCHEC certification, plus at least 5 years of relevant experience, including direct service in a behavioral health setting - At least 1 year of experience in a behavioral health setting and experience with child- and family-focused CBT, motivational interviewing, and SMART goal setting - At least 1 year of formal or informal experience working with children, youth, or families (required for both pathways) - Open to and skilled at working with families from diverse backgrounds and perspectives - Eager to keep building skills in evidence-based behavior change, and open to giving and receiving feedback - Excellent written and verbal skills, with a gift for explaining complex topics in age-appropriate, easy-to-understand ways - Detail-oriented, organized, and independent, with a warm, compassionate, nonjudgmental style - Quick to learn new technology and steady in a fast-growing, evolving environment - Available to work a fixed shift of 11:00 a.m.–7:00 p.m. or 12:00 p.m.–8:00 p.m. Pacific Time - A private, quiet workspace and reliable high-speed internet so you can hold confidential video sessions - Preferred experience in digital health coaching BENEFITS, PERKS & STIPENDS We invest in our people with a comprehensive benefits package designed to support your health, your family, and your life outside of work: - Health coverage: Medical, Dental, and Vision insurance, plus Long-Term Disability, Life Insurance, a Flexible Spending Account, and a 401(k) - Time to recharge: 12 Company Holidays, Floating Holidays, and Paid Time Off plus a company-wide Holiday Shutdown between Christmas and New Year's, so you can truly unplug knowing your teammates are offline too - Growing your family: Parental Leave to be present for what matters most - Perks & stipends: Health and Wellness Stipend, Home Office Reimbursement, License Maintenance Reimbursement, Commuter Benefits, and Professional Development Reimbursement to support how and where you do your best work At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. Depending on the position, total compensation packages are dynamically structured and may include a combination of cash salary, equity, benefits, wellbeing, and professional opportunity. Compensation for this role varies based on geographic location and market data. Final compensation will be determined by factors including location, skills, experience, and internal equity. In compliance with the Equal Pay for Equal Work Act, the annual base salary range is $50,000 to $65,000. OUR COMMITMENT TO BUILDING A DIVERSE, EQUITABLE, AND INCLUSIVE WORKFORCE At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation upon which our mission is built. We are committed to: - building a future where all families can access inclusive, high-quality care - creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive - systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems - ensuring that every employee, candidate, client, and family we serve is valued and respected ABOUT BRIGHTLINE Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18. Brightline’s virtual and in-person outpatient services include diagnostic evaluation, therapy, psychiatry services (e.g. medication management), and psychological testing (to assess learning differences, school readiness, executive functioning difficulties [e.g. ADHD], and autism). In addition to Brightline’s generalized support, we offer focused programs including those that support anxiety, obsessive compulsive disorders, ADHD, and disruptive behaviors - in alignment with our standards of care https://www.brightline.com/about-us/clinical-careers/. Founded in 2019, Brightline has delivered care to tens of thousands of families with industry-leading results http://brightline.com/employers. We’ve been nationally recognized for clinical excellence and innovation for several years — recent awards include the Fast Company 50 Most Innovative Companies (2022) and Behavioral Health Business Companies to Watch Award (2024). Brightline is based in Palo Alto and is backed by investors including Boston Children’s Hospital, Northwell Health, Blue Cross Blue Shield of Massachusetts, Google Ventures, KKR, and Oak HC/FT.