Call Center Manager
New York Psychotherapy and Counseling Center
Location: The Bronx, United States
**Call Center Manager at New York Psychotherapy and Counseling Center in The Bronx, United States** **What you'll do** - Manage daily call center operations to ensure service levels and client satisfaction - Perform real-time queue management and staffing adjustments - Oversee workforce management including scheduling and resource planning - Develop and execute business continuity plans for system outages and staffing shortages **What they're looking for** - Experience in call center operations management - Strong skills in workforce management and quality assurance - Ability to coach and develop staff through regular meetings - Experience with data-driven decision making and process improvement **Details** - Location: The Bronx, United States - Type: Full-time - Salary: null
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