CSM II
Carrot Fertility
Location: Remote, United States (Remote)
**CSM II** at Carrot Fertility (Remote) **What you'll do** - Own the health, adoption, retention, and growth of a book of SMB accounts - Conduct regular check-ins and business reviews to align on goals and track performance - Monitor success metrics including CSAT, utilization, and member engagement - Support renewals and identify expansion opportunities within your book **What they're looking for** - Customer-centric professional who executes established playbooks with consistency - Ability to navigate complex stakeholder ecosystems and build relationships - Experience with proactive account management and identifying growth opportunities - Strong communication skills for serving as primary point of contact for HR benefits leaders **Details** - Location: Remote, United States - Type: Not specified - Salary: null
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