Customer Experience Communications Operations Manager
Benchling
Location: Boston, MA, United States (Remote)
Employment type: full time
**Customer Experience Communications Operations Manager at Benchling in Boston, MA (Remote)** **What you'll do** - Own the incident communications framework and playbooks - Ensure timely and accurate customer communications for product changes - Manage a single intake for all customer communications requests - Track communications performance and implement improvements **What they're looking for** - Experience in customer communications and operations - Strong project management and organizational skills - Ability to work in a regulated, validated customer environment - Experience with incident management and change communications **Details** - Location: Boston, MA, United States (Remote) - Type: Full Time - Salary: null
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