Customer Service Representative (Plano 6-month Contract)

**Customer Service Representative (Plano 6-month Contract) at Collective Health in Plano, TX, United States** **What you'll do** - Respond to high-volume, Tier 1 inquiries from members via phone and email - Guide members through health benefits, account questions, and benefit navigation - Support office culture aligned with company values - Report to Team Lead as essential member of Customer Experience team **What they're looking for** - Strong interpersonal communication skills, both written and verbal - Ability to adapt in fast-paced, high-volume environment - Technological savvy and ability to learn new software quickly - Empathy and compassion when handling member inquiries **Details** - Location: Plano, TX, United States (Hybrid: 3 days/week in office) - Type: Contract (6-month) - Salary: Not specified