Customer Success Manager (x/f/m)

**Customer Success Manager (x/f/m) at Doctolib in Berlin** **What you'll do** - Manage a defined customer portfolio to ensure satisfaction, product usage, retention and growth - Build strong customer relationships through structured goal-setting and implementation support - Identify usage potential and coordinate measures to increase satisfaction and product adoption - Recognize growth opportunities for contract extensions and renewals - Provide structured customer feedback to internal departments for continuous improvement **What they're looking for** - 2-4 years experience in Customer Success, Account Management or similar B2B SaaS role - Strong portfolio management skills with data-driven approach - Relationship-building capabilities with authentic, empathetic communication - Commercial mindset with ability to identify sales opportunities - Hands-on mentality with independent coordination skills **Details** - Location: Berlin, Germany - Type: Not specified - Salary: Not specified