Director of Customer Experience
Nordic Naturals
Location: Watsonville, CA, United States (Remote)
**Director of Customer Experience at Nordic Naturals in Watsonville, CA, United States** **What you'll do** - Establish and oversee Customer Service strategy execution across all channels - Maintain oversight of the SAP order journey from placement to post-sales support - Develop and implement standard operating procedures for consistent service - Manage and optimize Customer Service operations to meet SLAs **What they're looking for** - Leadership experience in customer service operations - Strategic thinking and ability to drive continuous improvement - Strong communication and team development skills - Knowledge of CRM systems and customer experience metrics **Details** - Location: Watsonville, CA, United States - Type: Not specified - Salary: Not specified
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