Help Desk Manager
Upward Health
Location: Hauppauge, New York, United States
The Help Desk Manager at Upward Health in Hauppauge, New York leads the Helpdesk team to ensure a seamless technology experience. **What you'll do** - Manage helpdesk operations and support teams. - Analyze support metrics to improve service delivery. - Troubleshoot hardware, software, and network issues. - Mentor and coach Technology Support Specialists. **What they're looking for** - Strong expertise in Microsoft and Android platforms. - Experience managing helpdesk or IT support teams. - Knowledge of ticketing systems and SLAs. - Excellent communication and leadership skills. **Details** - Location: Hauppauge, New York, United States - Type: Not specified