HITL Technical Support Specialist
Qventus
Location: Remote, United States, United States
HITL Technical Support Specialist at Qventus in Remote, United States. **What you'll do** - Monitor HITL queues, workflows, and SLAs to ensure timely human review. - Review HITL-reviewed interactions for quality, consistency, and slippage. - Identify trends in overrides and error types to surface insights to product teams. - Provide Tier 2 technical support and lead root cause analysis for post-go-live clients. **What they're looking for** - Comfort with data and EHR workflows. - Ability to translate complex system behavior for technical and non-technical stakeholders. - Skills in diagnosing issues, interpreting logs, and validating data pipelines. - Experience maintaining escalation paths and decision logic rules. **Details** - Location: Remote, United States - Type: Full-time