Junior Customer Success Manager (x/f/m)

**Junior Customer Success Manager (x/f/m) at Doctolib in Berlin** **What you'll do** - Support the team operationally by ensuring smooth processes in customer portfolio management - Evaluate and route customer inquiries to ensure efficient processing - Maintain high data quality by updating customer data and documenting interactions - Configure and optimize product settings for optimal customer usage - Support customers through all phases of collaboration - Work with the team to implement operational priorities and achieve goals **What they're looking for** - Initial customer service experience (e.g., as a student assistant in customer success, customer service) - Organizational talent with ability to manage parallel topics and prioritize intelligently - Independent and solution-oriented work style with team player mentality - Attention to detail with focus on data quality and clean documentation - Strong communication and customer service orientation **Details** - Location: Berlin, Germany - Type: Not specified - Salary: null