Product Operations Manager, Member Experience

**Product Operations Manager, Member Experience at Clover Health in Houston, Texas, United States** **What you'll do** - Embed with the Houston service team to build direct relationships with advocates, team leads, and supervisors - Own the problem statement, its severity, and timing when issues surface on the floor - Make triage calls and defend them based on impact on advocates and members - Ensure technology fixes are properly implemented and used on the service floor **What they're looking for** - Experience working at the intersection of service operations, product delivery, and change management - Ability to evaluate technologies and determine what is broken and how badly - Strong communication skills to carry context to engineering teams - Understanding of how service floors absorb constant change while maintaining quality **Details** - Location: Houston, Texas, United States - Type: Not specified - Salary: null

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