Scheduling Lead, Workforce Management
Headway
Location: Remote
**Scheduling Lead, Workforce Management at Headway (Remote)** **What you'll do** - Build and publish agent schedules against demand in Verint - Balance SLA targets with agent well-being - Own network-wide roster and headcount data - Reconcile scheduled hours against invoiced/productive BPO hours **What they're looking for** - Experience in workforce management or scheduling - Ability to optimize scheduling processes - Strong data management skills - Experience with exception handling and real-time adjustments **Details** - Location: Remote - Type: Full-Time - Salary: null