Senior Director / Vice President, Customer Support
Elation Health
Location: Remote, United States (Remote)
**Senior Director / Vice President, Customer Support at Elation Health in Remote, United States** **What you'll do** - Own SLA and case-resolution performance - Build high-functioning support systems and teams - Design QA framework for AI-assisted case resolution - Optimize case triage and routing systems - Build and scale the support organization - Mentor team members and establish career paths - Partner with Product and Engineering leadership **What they're looking for** - Experience building high-performing organizations - Ability to translate support insights into product improvements - Strong leadership and management skills - Technical background in support operations **Details** - Location: Remote, United States - Type: Not specified - Salary: null
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