Senior Operational Excellence Specialist (x/f/m)
Doctolib
Location: Berlin, Berlin, Germany, Germany
Senior Operational Excellence Specialist (x/f/m) at Doctolib in Berlin, Germany. **What you'll do** - Develop tactical and strategic KPIs and dashboards for Customer Operations performance - Analyze and implement sustainable process improvements and automation - Rework workflows with AI-driven process design to increase automation - Create budget and capacity planning for Customer Care based on data analyses **What they're looking for** - 5+ years of experience in strategy consulting, business performance management, or Ops roles - Proven track record of using data analysis to drive decisions - Experience in AI-driven process design and automation **Details** - Location: Berlin, Germany - Type: Not specified