Team Lead, Provider Data Operations
Zocdoc
Location: Pune, Maharashtra, India, India
Team Lead, Provider Data Operations at Zocdoc in Pune. **What you'll do** - Oversee day-to-day operations for a team of 8–10, ensuring quality and SLA targets are met. - Manage workload distribution and identify bottlenecks to maintain efficiency. - Provide quality oversight through case reviews and audits. - Partner with teams to operationalize AI- and automation-driven tools to scale workflows. **What they're looking for** - Experience in operations management and supervising teams. - Ability to manage complex workstreams with minimal supervision. - Strong coaching and development skills for team members. - Focus on process improvement and adoption of new tools. **Details** - Location: Pune, Maharashtra, India - Type: Not specified - Salary: Not specified