Technical Support Specialist
Elation Health
Location: Canada - Remote, Canada
Technical Support Specialist at Elation Health in Canada (Remote). **What you'll do** - Own customer escalations requiring seasoned judgment and build customer trust. - Configure AI within the stack, build automations, and own the quality of AI outputs. - Synthesize customer patterns into insights for Product and Engineering roadmaps. - Mentor associates and ship AI solutions to reduce case volume. **What they're looking for** - Experience building dashboards, automations, or workflows in a Support or Analyst role. - Ability to shape how AI handles conversations and turn patterns into product priorities. - Focus on judgment and curiosity rather than just process adherence. - Desire to formalize systems-building work to eliminate repetitive cases. **Details** - Location: Canada, Remote - Type: Not specified - Salary: Not specified