Assistant Call Center Manager- (Bilingual Spanish)

New York Psychotherapy and Counseling Center

Standort: The Bronx, United States

Anstellungsart: full time

Assistant Call Center Manager (Bilingual Spanish) at New York Psychotherapy and Counseling Center in The Bronx, United States **What you'll do** - Manage daily call center operations to ensure service levels - Perform real-time queue management and staffing adjustments - Oversee workforce management and resource planning - Directly supervise and develop Call Center Representatives **What they're looking for** - Experience in call center operations and workforce management - Strong leadership and coaching skills - Ability to analyze operational metrics and make data-driven decisions - Bilingual in English and Spanish preferred **Details** - Location: The Bronx, United States - Type: Full-time - Salary: null

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