Manager, Customer Support
Elation Health
Standort: Canada - Remote, Canada (Remote)
Als Manager, Customer Support bei Elation Health im Remote-Modus führst Du ein hochleistungsfähiges Support-Team. **What you'll do** - Lead a team of 8-10 Support Specialists and Support Engineers - Manage daily execution of case triage, routing, and escalation workflows - Design experiments to improve case resolution and customer satisfaction - Build analytics infrastructure to make support performance transparent **What they're looking for** - Experience leading high-performing support teams - Data-driven approach to support operations - Ability to translate support insights into product improvements - Strong coaching and development skills **Details** - Location: Canada - Remote - Type: Unspecified - Salary: null
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